Our AML and Verification Policy
This page sets out how Spinsup Casino, operated by SpinsUp Gaming N.V. under Curaçao licence OGL/2023/174/0082, verifies your identity and guards against money laundering. Reading it takes about five minutes and answers most questions our compliance team receives.
Our AML Commitment
We hold licence OGL/2023/174/0082 issued by the Curaçao authority, and we run our anti-money-laundering and counter-terrorism-financing programme to the standard that licence demands. That means we know who our players are, we monitor what flows through the platform, and we report suspicious activity to the relevant authorities.
Our compliance team is led by a dedicated Money Laundering Reporting Officer. Every member of staff receives AML training when they join us and refresher training each year, so the person handling your withdrawal or reviewing your documents understands the rules as they apply today, not as they were years ago.
When We Verify Your Identity
Verification triggers
Verification runs on a risk basis, so you will not face a document request the second you register. We verify at three clear points: when you create your account, when you request your first withdrawal, and at cumulative transaction thresholds set by our AML programme.
- Registration: we confirm your name, date of birth and address against internal risk screening.
- First withdrawal: full identity verification is completed before any funds leave your account.
- Thresholds: larger deposits or withdrawals, or unusual patterns, trigger enhanced checks regardless of history.
- Random and risk-based reviews: existing accounts may be re-verified periodically.
Documents we accept
We ask for three categories of documents, and each must be current, legible and in your own name.
- Government-issued photo ID: passport, driver licence or national ID card.
- Proof of address: utility bill, bank statement or official correspondence dated within the last three months.
- Proof of payment method ownership: a photo of the card (with middle digits covered), a bank statement for bank transfer, or a wallet screenshot showing your name.
How Verification Works Step by Step
Our verification flow is deliberately short. Most players complete it in a single sitting.
- 1. Upload your documents through the secure Verification tab in your account profile.
- 2. Our compliance team reviews the files, typically within 24 hours and always within 3 business days.
- 3. If anything is unclear, we contact you by email at [email protected] with the exact issue; we never ask for documents over live chat.
- 4. Once approved, your account is marked verified and withdrawals are released.
- 5. If a document fails, we tell you why and let you re-upload a corrected version.
How your documents are protected
Files are transferred over an encrypted connection, stored on access-controlled servers, and visible only to trained compliance staff who need them for a check. We do not share your documents with third parties except where the law requires it, and we never use them for marketing.
When We Ask for Source of Funds
For most players, standard verification is all we ever need. If your deposits reach levels set in our AML risk framework, or if the pattern of your play looks inconsistent with the profile we hold, we may ask you to show where the money came from.
Acceptable evidence includes recent payslips, a tax return, a bank statement showing regular income, or documentation of a property sale or inheritance. We ask because our licence obliges us to confirm that funds wagered on our platform have a legitimate origin, not because we doubt you personally. A request is not an accusation; it is a legal requirement that applies to every licensed operator.
Monitoring Deposits and Withdrawals
Daily and weekly limits
Every deposit and withdrawal is screened against our monitoring rules. Withdrawals go back through the same method you used to deposit wherever technically possible, which is the core anti-laundering control on any licensed platform. Crypto and e-wallet withdrawals are processed within 24 hours; cards and bank transfer take 1 to 5 business days. We charge no fees of our own, though your payment provider might.
| Item | Limit |
|---|---|
| Minimum deposit | 40 AUD |
| Minimum withdrawal | 50 AUD |
| Daily withdrawal cap | 7500 AUD |
| Weekly withdrawal cap | 30000 AUD |
Why a transaction may be held
A withdrawal can be paused while we finish a check, while we await a document from you, or while we confirm that the payment method belongs to you. Holds are temporary and we tell you the reason. Structuring deposits to stay under thresholds is itself a red flag our systems watch for, so splitting amounts does not avoid checks, it accelerates them.
What Happens if Verification Fails
If you do not provide the requested documents, or the documents you send do not confirm your identity, we restrict your account in stages. Deposits are blocked first, then play, and finally withdrawals are held until the check is resolved. Restricted funds stay in your balance; they are not confiscated.
In serious cases, such as documents we believe are forged, accounts created with false details, or use of payment methods belonging to someone else, we close the account and may report the matter to the authorities under our licence obligations. We also refuse service to players in restricted jurisdictions, so if you have moved to a country on our restricted list, tell us and we will handle your balance properly.
How Long We Keep Your Records
We retain verification documents and transaction records for at least five years after your account closes, because our licence requires it and because the retention period preserves the audit trail regulators can inspect. After the retention period, records are securely destroyed. If you want a copy of the data we hold about you at any point, contact [email protected] and we will action your request.
Frequently Asked Questions
Do I need to verify my account before playing?
No. You can register, deposit and play first. Full verification is required before your first withdrawal.
How long does verification take?
Usually within 24 hours, and in all cases within 3 business days of receiving clear documents.
Why must withdrawals use my deposit method?
Sending funds back the way they came confirms that both the deposit and the withdrawal belong to you. It is a core anti-money-laundering control required by our licence.
What if I cannot provide proof of address?
Contact us at [email protected]. We can usually accept an official government letter, a tax notice or a bank statement as an alternative.