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Spinsup Casino Terms & Conditions

These terms form a binding agreement between you and us, Spinsup Casino, operated by SpinsUp Gaming N.V. under Curaçao licence OGL/2023/174/0082. Please read them carefully before you open an account or place a wager on our platform.

Accepting Our Terms

By ticking the acceptance box at registration, opening our platform, depositing funds or placing a single bet, you confirm that you have read, understood and agreed to be bound by these terms and conditions. The agreement takes effect from the moment your account is created and continues for as long as your account remains open with us.

If you do not accept any part of these terms, you must not register or play on our platform. We may reject any registration at our discretion, and using our platform after we publish an updated version of these terms means you accept the latest version in full.

Who May Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must not be resident in a restricted territory. Our platform is not available to residents of the USA, UK, Netherlands, France, Belgium, Spain, Sweden, Denmark, Lithuania, Latvia, Estonia, Cyprus, Iran, North Korea or Syria. Opening an account from a restricted jurisdiction, including through VPN or proxy tools, is a breach of these terms.

  • One account per person, per household, per IP address and per payment method.
  • You must provide accurate, current and complete personal details at registration and keep them up to date.
  • You are responsible for keeping your login credentials confidential; all activity under your account is deemed to be yours.
  • We may request documents at any time to verify your identity, age, address and payment method, and you must supply them within the timeframe we set.

Deposits, Withdrawals, Verification

We accept deposits and process withdrawals only through payment methods registered in your own name. The minimum deposit is 40 AUD and the minimum withdrawal is 50 AUD, with maximum withdrawals of 7500 AUD per day and 30000 AUD per week. Crypto and e-wallet withdrawals are usually processed within 0 to 24 hours; cards and bank transfer may take 1 to 5 business days. We do not charge fees, though your payment provider may.

Before your first withdrawal we must complete verification: a government-issued ID, proof of address and proof of payment method, processed within up to 3 business days. Winnings are paid to the same method used for deposit where technically possible; where that is not possible, we pay by bank transfer or another method we agree with you.

If your account stays dormant for 12 consecutive months, we may apply a reasonable administrative fee to the remaining balance after notifying you, and we may close the account under our account closure terms.

Bonus Rules You Accept

Every bonus we offer is governed by the specific promotion terms published alongside it, which form part of these conditions. General rules apply to all bonuses unless the promotion states otherwise.

While an active bonus is running, we may cap the maximum bet you may place per spin or round; exceeding that cap can void the bonus and any winnings derived from it. Wagering requirements must be completed before bonus funds convert to withdrawable cash, and each bonus carries its own expiry window after which the bonus and related winnings are forfeited.

  • Bonuses are limited to one per person, per household, per payment method and per IP address.
  • Certain games may be excluded or contribute at a reduced rate towards wagering; check the promotion terms.
  • Bonus funds and winnings from them are non-transferable and cannot be exchanged for cash before wagering is met.
  • We may withhold or reclaim bonuses and winnings where we identify misuse or breach of promotion terms.

Conduct We Prohibit

Our platform may be used strictly for lawful, personal entertainment. The following conduct is prohibited and constitutes a material breach of these terms:

Any suspected breach gives us the right to suspend, investigate, void bets, withhold balances and close your account.

  • Fraud, dishonesty or providing false information at any stage.
  • Chargebacks, reversed deposits or otherwise disputing lawful transactions with your payment provider.
  • Multi-accounting or opening accounts in someone else's name.
  • Bonus abuse, including low-risk betting patterns designed to farm wagering requirements.
  • Collusion with other players or use of bots, automated tools or external software to gain an unfair advantage.
  • Accessing our platform from a restricted territory, or masking your location through VPN, proxy or similar technology.
  • Any activity that breaches applicable anti-money-laundering laws.

Responsible Play and Self-Exclusion

You may set deposit limits, loss limits and session reminders on your account at any time from your profile or by contacting our support team, available 24/7 via live chat or email at [email protected]. You may also request a cool-off period or full self-exclusion for a defined or indefinite duration; once a self-exclusion is in place we cannot reverse it before it expires.

We are committed to noticing signs of gambling harm. If we reasonably believe your play indicates a risk, we may contact you, apply limits or restrict your account in line with our responsible gambling obligations. If gambling stops being entertainment, contact Gambling Help Online on 1800 858 858 for free, confidential support in Australia.

Closing Accounts and Complaints

You may close your account at any time by contacting support, provided all wagering obligations are settled; we will return your withdrawable balance through your verified payment method. We may also close or suspend an account where these terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, contact our support team first and we will try to resolve it promptly. If it cannot be resolved at first contact, you may escalate it in writing to our complaints process, and we will respond with a final decision. These terms are governed by the laws applicable to our licence in Curaçao, and disputes not resolved through our internal process are subject to the dispute resolution channels provided under that licence.

How We Update Terms

We may amend these terms at any time to reflect changes in law, our licence conditions, our products or our risk controls. The current version is always published on this page with its effective date, and material changes are notified to you by email or a notice on our platform before they take effect.

Continuing to use our platform after a change becomes effective means you accept the amended terms. If you disagree with an update, your remedy is to stop using our platform and close your account in accordance with the closure terms above.

Frequently Asked Questions

At what point am I bound by the terms and conditions?

From the moment your account is created on our platform. Registering, depositing or placing a bet after the terms are published confirms your acceptance.

What documents do you need before my first withdrawal?

A government-issued ID, proof of address and proof of your payment method. Verification takes up to 3 business days from the moment we receive clear copies.

Can I have more than one account to claim bonuses?

No. We permit one account per person, per household, per IP address and per payment method, and multi-accounting is grounds for forfeiture of bonuses and winnings.

How do I self-exclude from Spinsup Casino?

Contact our support team via live chat or email and we will apply the exclusion you request, for a fixed period or indefinitely. A self-exclusion cannot be reversed before it expires.

How will I know if the terms change?

Material changes are announced by email or a platform notice before taking effect, and the current version with its effective date is always published on this page.