Gambling That Stays in Your Control
We built Spinsup Casino to be enjoyed as entertainment, never as income or an escape. That is why every account, including yours, carries a full set of protective tools from day one, and why our support team is trained to help you use them without judgement.
Our Commitment to Your Wellbeing
We take player wellbeing seriously, and we act on it rather than talk about it. Our systems monitor play patterns in aggregate, and when an account shows sustained atypical behaviour, such as repeated deposits far above your usual level, our trained team reaches out proactively and in strict confidence.
Reality checks are switched on by default across our platform. While you play, a session reminder appears on screen with your running time, your net result for the session and a one-tap shortcut to your limits. You never have to go looking for the information; it comes to you.
Signs to Watch For
Problem gambling rarely announces itself. It tends to build quietly, which is why we encourage you to check the list below honestly, not as a diagnosis but as a mirror. One or two items occasionally is human; a pattern is worth acting on.
- Chasing losses with bigger or more frequent bets to win money back
- Gambling longer than you planned, or skipping breaks entirely
- Hiding the time or money you spend on play from people close to you
- Borrowing money, selling items or using funds meant for bills to gamble
- Feeling restless, irritable or low when you try to cut down your play
- Gambling to escape stress, anxiety or low mood rather than for fun
- Sleeping badly because you are thinking about past sessions or the next one
- Downplaying the amounts when someone asks about your play
Tools You Can Set Today
Every one of these tools lives in the Responsible Gaming tab of your account settings, and each takes effect immediately. You can tighten any limit at any time; loosening one takes 24 hours to apply, a deliberate cooling window so a bad moment does not become a bad decision.
- Deposit limits: cap how much you can deposit per day, week or month, set under Account, Responsible Gaming, Deposit Limits.
- Loss limits: stop play automatically once your net losses in a period reach your chosen figure, under Loss Limits in the same tab.
- Wagering limits: restrict the total amount you can bet over a set period, regardless of wins or losses, under Wagering Limits.
- Session reminders: adjust how often the on-screen reality check appears, from every 15 minutes to every hour, under Session Reminders.
- Cooling-off period: pause your account for a short break from 24 hours to 30 days, under Take a Break.
- Self-exclusion: a longer, firmer lock on your account, activated under Self-Exclusion after you choose a duration.
How Self-Exclusion Works
Self-exclusion is the strongest tool we offer, and we honour it strictly. You choose the duration; we close the account to play and deposits for the full term with no early opt-out.
When self-exclusion starts, your remaining balance stays untouched and is available for withdrawal at any time through the usual withdrawal methods. Any open bets or active bonus rounds are settled on their natural outcome, and winnings are credited to your balance. Bonus funds and unfinished wagering requirements tied to promotions are cancelled, as stated in the bonus terms.
Reactivation is never automatic. Short exclusions of 24 hours and 7 days end on their own at the expiry time. For 30 days, 6 months or permanent exclusions, you must contact our support team and go through a documented review, which includes a conversation about your current situation. For permanent exclusions we will only remove the block in exceptional circumstances after a formal written request, and we may require proof of an external support process.
Keeping Minors Out
Our platform is strictly for players aged 18 or over, with no exceptions. We verify age before your first withdrawal through the KYC process, which requires a government-issued ID, and we can request identity documents at any earlier point where a doubt arises. Accounts with false or borrowed identity details are closed and balances frozen.
If minors have access to a device you use to play, we recommend parental control software such as Net Nanny or Qustodio, which can block gambling sites and applications entirely. Logging out of your session every time and never saving your password in a shared browser adds another layer.
Free Help in Australia
Setting limits is something you can do alone; getting support works better with people who do this every day. These services are free, confidential and available across Australia, and reaching out carries no judgement from them or from us.
- Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, 24/7 telephone counselling plus live chat
- Lifeline, 13 11 14, lifeline.org.au, crisis support if gambling is affecting your mental health
- Relationships Australia, 1300 364 277, relationships.org.au, counselling for families affected by gambling
Talk to Us Directly
Our live chat runs 24/7, and the team can walk you through setting any limit on this page while you are still in the conversation. If you prefer to write, reach us at [email protected] and put Responsible Gaming in the subject line; we prioritise those messages.
When you contact us about a limit, an exclusion or a concern about your play, the conversation is confidential and will never affect your standing as a player. Ask us anything, even if you only suspect there might be a problem. That call is always easier today than next week.
Frequently Asked Questions
Where do I find the Responsible Gaming settings in my account?
Log in, open Account Settings and select the Responsible Gaming tab. All limits, session reminders, cooling-off and self-exclusion options sit in that one place.
Can I cancel self-exclusion before it ends?
No. Self-exclusion is binding for the duration you choose, which is the point of the tool. Longer terms require a documented review with our support team before reactivation, and permanent exclusions are only lifted in exceptional circumstances.
What happens to my money when I self-exclude?
Your balance remains yours and can be withdrawn at any time. Open bets are settled normally, and winnings are credited. Active bonus funds and unfinished wagering requirements are cancelled under the bonus terms.
If I raise a deposit limit, does it apply immediately?
No. Loosening a limit takes 24 hours to come into force, so a moment of frustration does not override a decision you made calmly. Tightening a limit applies instantly.
Is gambling on Spinsup Casino legal for me in Australia?
We operate under Curaçao licence OGL/2023/174/0082 and accept players aged 18 or over who are not in a restricted country. If you are unsure about your local obligations, our support team can point you to the right information.